How to Cancel Hellofresh

Updated on April 9, 2024

At a Glance

  • Log in to your HelloFresh account on the website.
  • Click on your name in the upper right corner and go to “Account Settings.”
  • Scroll to the bottom of the Plan settings page, click “Cancel Plan,” and confirm the cancellation.
  • Modify your subscription by adjusting the number of meals or servings per recipe in the customer account page.

If you live in the United States, perhaps you’ve heard of HelloFresh and even made some orders through it. HelloFresh is a subscription box service, and it is great for people who want to take care of meal planning, so they do not end up spending ages trying to figure out what to cook.

But even if you enjoy Hellofresh, you may decide to cancel your subscription at one point. Still, it may be a bit tricky to figure out how to cancel HelloFresh. That’s why we’ve put together all the steps you have to go through. Read on to find out more!

How to Cancel a HelloFresh Subscription

Even though getting around five meals per week sounds amazing, you may decide that the service is not right for you anymore. Perhaps you do not want to pay for the servings any longer, or you just want to save money for other expenses.

If you want to cancel the subscription, you can do so by following the right steps. Bear in mind that if an order is on the way, you will have to cancel the subscription by 11:59 PST five days before the arrival of the order. If you don’t do this, you will be charged for everything you receive.

  1. The first thing you have to do is go to the HelloFresh website and sign in to your account.
  2. Once you’re logged in, you should look in the upper right-hand corner. There, you will see your name. Click on it.
  3. Then, click “Account Settings”.
  4. Scroll on the Plan settings page until you reach the bottom. Once you are there, click “Cancel Plan”.
  5. There will be a pop-up message on your screen trying to advise you against canceling your subscription. But you went through all these steps already because you wanted to cancel, so just click “Cancel Anyway”.
  6. You can select a reason for canceling your account. A list will appear on your screen, so just choose whichever is appropriate for your situation.
  7. Now, follow the prompts and click on “Cancel Anyway”.
  8. After going through all these steps, a message will appear on your screen telling you that your account has been canceled successfully. The last delivery date will be shown on your screen.

If you’re not sure about canceling your subscription, you have another option to choose from until you make up your mind. You can skip a delivery week so you are not charged for the service.

How to Change a Hellofresh Subscription

If you are not satisfied with your HelloFresh subscription, it might be because you do not have the right meal plan. Therefore, you may not be fully on board with canceling the subscription. Luckily, you have the chance to change your meal plan – the one you set when creating your account is not permanent.

To change your subscription, you will have to be logged into your account and go to the customer account page. Then, you can just change the number of meals you get delivered weekly.

Other than that, you can change the type of recipes you get, as well as the number of servings per recipe.

How to Skip a Hellofresh Order

If you do not want to switch plans or cancel your subscription, you can just skip the next delivery so you are not charged for a week. This should give you enough time to decide what to do with your subscription. It also allows you to think about what servings to settle for and what types of recipes you’ll receive.

Here is what you should do in order to skip orders:

  1. Make sure you are logged into your HelloFresh account. Then, from the account page, click on “My Menu”.
  2. There, choose the delivery day for the week you wish to skip.
  3. From the very top of the menu, select “Edit Delivery”.
  4. You will get several options on your screen. Choose “Skip this week”.

What is HelloFresh?

HelloFresh is a service focused on meal kit deliveries. People with a subscription will receive boxes full of pre-portioned ingredients for certain recipes every week.

The service operates in the U.S., and customers have the option to choose whether they receive ingredients for two or four servings or receipts created by chefs that they can prepare at home. On top of that, there will be freezer packs, as well as instructions on how to prepare a recipe, nutrition information, and of course, the ingredients.

The coolest thing about HelloFresh is that it allows subscribers to take care of meal planning in a simple manner. People no longer have to spend hours shopping to find everything required for a meal or spend time looking for recipes online.

They receive everything they need every week, and everything is refrigerated when it arrives. They also get the exact portions needed to make the meal. This ensures the food is prepared correctly. At the same time, it saves people the time spent on measuring every ingredient. Besides, this decreases the food waste rate, which is great.

HelloFresh Advantages and Features

HelloFresh is a great service for those who want to learn the art of cooking and perhaps even learn how to make meals they’ve never tried before.

The subscription comes with multiple meal plans to choose from, and they are all based on each individual’s preferences. So, you can either choose two servings or four servings for each recipe. Also, subscribers have the option to either change their plan or pause or cancel delivery.

The subscription service usually sends boxes for $9 per serving, as well as a $10 shipping fee. In some cases, when users have larger plans, the fee can only be $7.49. Apart from this, there are no other fees, because there is no amount charged for the membership. When people sign up for the service, they can get a promotion that offers them up to 14 free meals.

HelloFresh is great because it has healthy meal options too. For example, there are Calorie Smart meals made for people who are monitoring how many calories they consume every single day. To make sure the meals are carefully selected, the service collaborates with various dietitians.

However, it is important to know that specific dietary needs like keto, paleo, vegan, or gluten-free meals are not offered. If you have any of these needs, then you will have to adjust the recipes accordingly. Nutritional information is posted for each recipe sent to you.

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Final Thoughts

HelloFresh is an amazing service that can come in handy for many people. But with time, you may decide to cancel it because it no longer meets your needs or you want to save money for other expenses.

Cancellation is not difficult, but you must follow the right steps. If you do not want to use HelloFresh anymore, follow the guide in this article and you should be able to cancel your subscription successfully.

Frequently Asked Questions (FAQ)

How Do I Cancel My HelloFresh Subscription?

To cancel your HelloFresh subscription, log in to your account on the HelloFresh website, go to the ‘Settings’ section, and find the option to ‘Cancel Plan’ under ‘Plan Settings’. Follow the prompts to complete the cancellation process.

Can I Cancel My Subscription Through the HelloFresh App?

Yes, you can cancel your HelloFresh subscription through their mobile app. Navigate to the ‘Settings’ or ‘Account’ section in the app, where you should find options to manage or cancel your subscription.

Will I Get a Refund After Canceling My HelloFresh Subscription?

HelloFresh typically does not offer refunds for boxes that are already processed or shipped. Ensure you cancel before the weekly cutoff time to avoid being charged for the next delivery.

What is the Cutoff Time to Cancel Before My Next Delivery?

The cutoff time for canceling or modifying an upcoming HelloFresh delivery is typically 11:59 pm PST, five days before your scheduled delivery date. This can vary, so check your account for specific details.

Can I Pause My HelloFresh Subscription Instead of Canceling?

Yes, you have the option to pause your HelloFresh subscription. This can be done through your account settings, where you can choose to skip certain delivery weeks.

What Happens to My Account After I Cancel?

After canceling your HelloFresh subscription, your account will remain but will be inactive. You won’t receive more deliveries or be charged unless you reactivate your plan.

How Do I Know My Subscription Has Been Successfully Canceled?

After successfully canceling your subscription, you should receive a confirmation email from HelloFresh. You can also check your account status on the HelloFresh website or app to ensure the subscription is canceled.

Can I Reactivate My HelloFresh Subscription After Cancelling?

Yes, you can reactivate your HelloFresh subscription at any time. Simply log back into your account and follow the steps to reactivate your plan.

Does Canceling My Subscription Affect My HelloFresh Rewards or Points?

If HelloFresh offers rewards or points, canceling your subscription may affect your ability to earn or redeem these rewards. Check the terms of the rewards program for specific details.

What Should I Do if I Have Issues Canceling Online?

If you encounter any issues while trying to cancel your subscription online, you can contact HelloFresh customer service for assistance. Be sure to have your account information ready when you call or email.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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