How to Cancel Zoom Subscription

Updated on April 9, 2024

At a Glance

  • Zoom offers Free, Pro, Business, and Enterprise subscription plans.
  • Pro subscription (€139.90/year/license) is for small teams, while Business (€189.90/year/license) targets small businesses.
  • Enterprise subscription, starting at €11,160/year for 50 licenses, caters to large enterprises with additional features and unlimited cloud storage.

Zoom, a widely-used video-chatting app since 2011, saw increased popularity during the pandemic for various purposes like work meetings and classes. With changing circumstances, such as the end of studies or return to work, some users may no longer require it or might be dissatisfied with its services. If you’re considering canceling your Zoom subscription, the following information will guide you on how to do so.

Canceling a Zoom Pro Subscription

Many people end up canceling their subscriptions to different services. While some look into how to cancel Adobe, others start looking for ways to cancel Zoom when they do not need it anymore. If you subscribed to a Zoom Pro Subscription, you have to take the following steps to cancel it:

  1. Sign in to your Zoom account and web portal.
  2. Then, go to “Account Management”.
  3. Select “Billing”.
  4. Pick “Current Plans”.
  5. Look for the “Cancel Subscription” option. It will help stop auto-renewals.
  6. Click on “Cancel Subscription” and confirm the Zoom cancellation.

Canceling a Zoom Add-On Subscription

If you have a Zoom Add-On Subscription and want to cancel it, you will have to follow different steps. This is what you’ll have to do:

  1. Sign in to your Zoom account.
  2. Pick “Account Management”.
  3. Choose “Billing”.
  4. Select your “Current Plans” tab and choose “Cancel Subscription” next to the add-on service you want to terminate. Auto-renewal will be stopped.

Will You Get a Refund When Canceling a Zoom Subscription?

People may be able to get a refund when canceling their Zoom account, but it depends on the setup and nature of their account. In order to be eligible for a refund, your account must have had no usage since your last billing cycle. If you want to find out whether you can get a refund or not, do the following things:

  1. Log into your Zoom account.
  2. Choose “Account Management”.
  3. Then, choose “Billing”.
  4. Pick “Cancel Subscription”.
  5. Select “Need Help”.
  6. If you are eligible for a refund, you will see the refund amount here.
  7. Click on “Cancel and Refund” to agree to the refund terms.

The Different Types of Zoom Subscriptions

Zoom subscriptions come in different types, and people settle for one type or another based on the reasons for using the video-chatting app.

Individuals who sign up can settle for the basic, free subscription, which is great when you do not use Zoom often and do not join meetings for longer than 40 minutes. It’s also useful if you do not host meetings with more than 100 participants.

The subscription is free forever and allows you to create private chats and group chats. You also have access to the Zoom Whiteboard, which offers 3 boards that you can edit with some of the standard features. It also comes with 25 MB of cloud storage.

The next one is the Pro subscription. It costs €139.90/year/license and it was made for small teams. You can host up to 100 participants but use the Large Meetings add-on to increase the number of participants up to 1,000. You get 1 GB cloud recording and you also have access to social media streaming and can host group meetings for up to 30 hours. Just like with the free subscription, you will also have Zoom Whiteboard access.

With the Pro subscription, you can buy up to 9 licenses per account.

Another subscription that people can get is the Business one. This one is [great for small businesses]( is easy to set,easy collaboration and participant controls.) and it costs €189.90/year/license. It offers the same benefits as the Pro membership with some extra features.

For instance, you can get up to 99 licenses and can manage domains and record transcripts. You can host up to 300 participants, but also increase the participant number up to 1,000 using the Large Meetings add-on. Company branding and a single sign-on are available too. Again, you can use Zoom Whiteboard, but you have unlimited editable boards available.

Lastly, there is the Enterprise subscription that was created for large enterprises. The price is €223.20/year/license and it starts at 50 licenses for €11,160/year. All the benefits of the Business account are available, with a few additional ones. You get access to Zoom Whiteboard and have unlimited boards that you can edit.

Also, you get unlimited cloud storage and can record transcripts. For meetings, you can host up to 500 participants.

Cancel Using Other Services

Another easy way to cancel your Zoom subscription is by using services like DoNotPay. It is very simple and you can quickly terminate your subscription. You only have to perform 3 steps.

Here is how to cancel with DoNotPay:

  • Go to DoNotPay and log into your account, then search for Manage Subscriptions.
  • Offer the name of the subscription service you wish to cancel, in this case, Zoom.

All you have to do is offer your details and the service will make sure to cancel your Zoom subscription and account. Even better, if you have any applicable refunds, the service will secure them for you.

How to Reactivate Your Zoom Subscription

You might change your mind later and want your Zoom subscription back. If that is the case, you can reactivate your Zoom membership.

This can be done by going to the Current Plans page and choosing “Reactivate Plan”.

Why Cancel Zoom?

Some people might wonder how to cancel LinkedIn Premium, while others might want to cancel Zoom and in both cases, the reasons vary from one person to another.

Some individuals simply cancel it because they do not need it anymore. They either finished their studies or may have switched jobs, so they do not need the video-chatting service anymore.

Others are not happy with the features or the way the platform works, so they want a better alternative.

Alternatives to Zoom

Just because you’ve decided to cancel Zoom, it doesn’t mean you do not need video-chatting services anymore. So, if Zoom was not the one for you, you can use other similar applications to fulfill your needs.

Some of the best options to consider instead of Zoom include Google Workspace, GoTo Meeting, Webex Meetings, BlueJeans Meetings, and RingCentral MVP.

Many people are looking for high-quality and popular solutions to be able to join conferences, host important work meetings, and present various projects. The Zoom alternatives mentioned have amazing features and interfaces, and they can serve you as well as Zoom can.

Read More

Final Thoughts

Zoom is a great service, but not everyone is happy with it. Fortunately, canceling your subscription is very easy and, in some cases, you may even be eligible for a refund. Make sure you go through every step to cancel your subscription successfully. If you still need a video-chatting service, you can look for one of the alternatives.

Canceling a Zoom Subscription FAQ

How Do I Cancel My Zoom Subscription?

To cancel your Zoom subscription, log in to your Zoom account, navigate to the Account Management section, then Billing. Here, you can view your current plans. Choose the plan you want to cancel and click on “Cancel Subscription” to initiate the cancellation process.

Can I Cancel My Zoom Subscription at Any Time?

Yes, you can cancel your Zoom subscription at any time. However, the cancellation will become effective from the next billing cycle. Until then, you can continue to use Zoom’s services.

Will I Receive a Refund After Canceling My Zoom Subscription?

Zoom generally does not offer refunds for partial months or unused portions of annual subscriptions. The service will continue until the end of the current billing period after cancellation.

What Happens to My Scheduled Meetings and Webinars After I Cancel?

After canceling your Zoom subscription, any scheduled meetings or webinars will still be accessible if you revert to the free (basic) Zoom plan, but with the limitations of that plan (such as a 40-minute time limit on meetings with three or more participants).

How Do I Cancel a Zoom Subscription I Purchased Through a Third Party?

If you purchased your Zoom subscription through a third party (like an app store or a reseller), you must cancel it through that specific platform according to their guidelines.

Can I Downgrade to a Free Zoom Plan Instead of Canceling?

Yes, you can downgrade to a free Zoom plan instead of fully canceling. This option is available in the Billing section of your Zoom account settings.

Will Cancelling My Subscription Affect My Zoom Account?

Canceling your subscription does not delete your Zoom account. You can still access Zoom with a basic free account and its respective features.

What Happens to My Cloud Recordings After I Cancel?

If you cancel your paid subscription, you may lose access to your cloud recordings. It’s advisable to download and save any important recordings before canceling.

How Do I Know My Zoom Subscription Has Been Successfully Canceled?

After canceling, you should receive a confirmation email from Zoom. You can also check the status of your subscription in the Billing section of your Zoom account to ensure it reflects the cancellation.

Can I Reactivate My Cancelled Zoom Subscription?

Yes, if you decide to reactivate your Zoom subscription, you can do so by logging back into your account and selecting a new plan under the Billing section.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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