How to Cancel an Experian Membership: 5 Ways

Updated on April 9, 2024
At a Glance:
  • To cancel your Experian membership, you can do so online through the company’s website.

  • Alternatively, over the phone by calling their customer service.

  • Or by sending an email to the appropriate support team.

  • It’s important to note that cancellation procedures may vary depending on the method used.
  • Understanding your credit score is very important. Having a good credit score affects your access to loans, credit cards, and even rental housing in some cases. Unfortunately, accessing your credit score can itself be a challenge. A paid Experian membership is one way to get over these challenges. However, if you are no longer applying for something that you need your credit score for you might not want to keep paying for an Experian membership. Read on to learn how to cancel Experian membership.

    How to Cancel Your Experian Membership

    There are several different ways to cancel your Experian membership, similar to when you cancel LinkedIn Premium. The exact procedure depends on which method you use. The methods include:

    1. Cancel Your Experian Membership Online
    2. Cancel Your Experian Membership Over the Phone
    3. Cancel Your Experian Membership by Email
    4. Cancel Your Experian Membership Through the App
    5. Third-Party Services

    Please note that if you have signed up for more than one Experian service, you might have to complete a separate cancellation for each service.

    Read on to learn the steps to each method.

    1. Cancel Your Experian Membership Online

    You can cancel your Experian membership online by following these steps:

    1. Use your browser to visit the Experian website.
    2. Click the “Sign In” button located in the top right corner of the screen.
    3. Enter your account credentials and log in.
    4. If you are prompted to subscribe to a new service, choose the “No” option.
    5. On your homepage, locate and click the “My Subscriptions” button.
    6. If you have more than one subscription, select the one you want to cancel.
    7. Click the “Cancel” button.
    8. Confirm your choice if prompted.

    Please note that this option may not be available if you log in to your account from inside the U.S. In that case, you may only be able to switch to the free version rather than canceling completely. If this is the case, consider using one of the other cancellation methods listed below.

    After you cancel your subscription online, you will continue to have access to the service until the next billing date. Then, your subscription will change to the free version, and you won’t be charged.

    2. Cancel Your Experian Membership Over the Phone

    You can also cancel your Experian membership by calling the company’s U.S. call center at 1-866-617-1894. Here are the steps to cancel over the phone:

    1. Call 1-866-617-1894.
    2. Choose the option for “consumers.”
    3. You will be prompted to identify yourself using one or more of the following:
      • Name
      • Social security number
      • Home address
      • Date of birth
    4. If you do not feel comfortable entering that information or you do not have it, you will not be able to use this method.
    5. You may have to stay on hold for some time for a representative to take your call.
    6. Once a representative takes your call, tell them that you want to cancel your membership.
    7. The Experian representative may try to convince you not to cancel or to purchase a new subscription.
    8. Politely repeat that you want to cancel your subscription. Be firm but remain polite.
    9. After they fail to convince you to purchase new services, the representative will complete the cancellation.

    The operating hours of the call center are:

    • Monday to Friday: 6 am to 8 pm PT
    • Saturday to Sunday: 8 am to 5 pm PT

    When using this method, it is recommended that you have a notebook and pen nearby to take notes about your call, including the time and date of your call, the name of the representative you spoke to, important information discussed during the call, any instructions provided, and the cancellation date. These notes can be useful if you need to contact Experian customer service later for any issues related to your cancellation.

    3. Cancel Your Experian Membership by Email

    To cancel your Experian membership by email, follow these steps:

    1. Visit the Experian website’s “Contact Us” page to find the contact information for your subscription’s support team.
    2. Send an email to the provided support team email address stating that you want to cancel your Experian membership.

    Please be aware that this method may take longer than a phone call, as you will have to wait for email responses. However, the advantage is that the entire conversation is documented in the emails.

    Unfortunately, there is a possibility that the representative you are communicating with may not assist you with the cancellation and may instead direct you to call the call center.

    4. Cancel Your Experian Membership Through the App

    Experian offers a smartphone app that provides most of the same services as the Experian website. However, it is not possible to cancel your Experian subscription through the app. You will have to use one of the other methods mentioned above, such as online, over the phone, or via email.

    5. Third-Party Services

    Some third-party services may offer to cancel memberships on your behalf. If you decide to use such a service, it is essential to ensure that it is reputable and trustworthy before providing sensitive information that could potentially be used to steal your identity. Be cautious when sharing personal information with third-party services.

    How to Find an Experian Membership on Your Statement

    Experian may show up on your statement as:

    • GBR
    • REFUND
    • GB

    Read More

    Final Thoughts

    The process of how to cancel Experian membership depends on which method you use. You can cancel by calling the help center, sending an email, or by logging in to the Experian website using a web browser. The process may be quite challenging to complete.

    Canceling an Experian Membership FAQ

    How Can I Cancel My Experian Membership?

    To cancel your Experian membership, you can call their customer support line. The phone number is usually provided in the membership details or on the Experian website. Some memberships may also offer online cancellation options through your Experian account.

    Is There a Fee for Canceling My Experian Membership?

    Typically, there is no fee for canceling an Experian membership. However, it’s important to check the terms of your specific membership plan for any potential fees or conditions.

    Can I Cancel My Experian Membership Online?

    Some Experian memberships may allow you to cancel online. You can log in to your Experian account and check if there is an option to cancel your membership in the account settings or membership details section.

    Will I Receive a Refund After Canceling?

    Refunds on cancellation depend on the terms of your Experian membership. Some plans may offer pro-rated refunds for unused portions of the service, while others may not.

    What Happens to My Data After I Cancel My Experian Membership?

    After canceling your Experian membership, your account may revert to a basic free version, if available, or be fully deactivated. Your personal credit data will still be maintained by Experian as part of your credit history.

    How Long Does It Take for the Cancellation to Take Effect?

    The cancellation usually takes effect immediately. However, your access to membership services may continue until the end of the current billing cycle.

    Can I Reactivate My Experian Membership After Cancelling?

    Yes, you can typically reactivate your Experian membership at any time by signing back into your account and selecting a new membership plan.

    Will Cancelling My Experian Membership Affect My Credit Score?

    Canceling your Experian membership does not directly affect your credit score. However, you will lose access to certain monitoring and alert services that can help you manage your credit profile.

    Do I Need to Notify My Bank When I Cancel My Experian Membership?

    It’s not necessary to notify your bank when canceling your Experian membership, unless your membership fees are directly billed through your bank account.

    What Should I Do if I Encounter Issues While Trying to Cancel?

    If you encounter issues while trying to cancel your Experian membership, contact Experian customer support directly for assistance. Ensure you have your membership details and personal identification information handy for the call.

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    Frank Gogol

    I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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