How to Cancel 24 Hour Fitness

Updated on April 9, 2024

At a Glance

  • To cancel your 24 Hour Fitness membership, fill out a cancellation form and submit it to the front desk before midnight on the cancellation day.
  • You can cancel in person at the gym, online through the official website, or by calling customer service.
  • Refunds for remaining days are issued by check, and cancellation may require providing the original payment card and ID.
  • Consider alternative fitness options if dissatisfied with 24 Hour Fitness.

A lot of people in the U.S. love 24 Hour Fitness, as it has over 400 locations all over the country. There are more than four million members across the States, and perhaps you are one of the many happy membership owners.

But still, at some point, you may decide to cancel 24 Hour Fitness, either because you do not want to pay for it anymore or because you don’t need its services at the moment. How do you cancel the membership, though?

This article is packed with every piece of information you need regarding your account cancellation, so read on.

24 Hour Fitness Membership Cancellation Policy

In order to cancel your 24 Hour Fitness membership, you will have to go to the front desk after filling out a cancellation form. The form has to be turned in to the front desk. Next, your request will be processed by the member services representative. You will then receive a refund check for any possible remaining days you have left on the month’s dues.

You must keep in mind that if you don’t turn in the form before midnight on the day of the cancellation, the service can keep all the dues you paid until that time. This is why it is very important to send the cancellation form either on the last day of the membership or by midnight.

In case you want a refund when you cancel, you will have to:

  1. Go to the front desk to fill out a cancellation form
  2. Submit the form or mail it before midnight on the last due date
  3. Wait to receive a refund check

Keep in mind that you have to offer your original payment card used when you joined in order to get a refund. A picture ID or driver’s license will also be needed.

It takes up to two weeks after the request to get a refund. You should wait 4-6 weeks for U.S. mail delivery if you have an address outside the U.S. or Canada.

Also, refunds aren’t offered for days you already used from the present month or any partial months that you have left in the membership. Moreover, if you used a check to pay, only cash will get refunded if you submit the cancellation form after midnight on the last due date.

How Do I Cancel My 24 Hour Fitness Membership?

You can cancel 24 Hour Fitness using various methods. You receive a membership agreement when you first sign up with the service, and before you cancel, it is important to read it carefully. This is because it will offer you full information on the cancellation policy of 24 Hour Fitness.

Here is how you can cancel 24 Hour Fitness:

How to Cancel 24 Hour Fitness Membership at Your Local Gym

One of the most accessible cancellation methods is going to the local gym personally to make a cancellation request. This is great if you do not live too far away from the location.

You can simply go to the gym you’re used to and ask a representative about the cancellation method. They will help you discontinue the subscription with a request.

How to Cancel 24 Hour Fitness Membership Online

Canceling the 24 Hour Fitness membership can also be done online, on the 24 Hour Fitness website. Go through the following steps in order to cancel the membership:

  1. Access the official 24 Hour Fitness Membership
  2. Log into your account if you haven’t already
  3. Now, go to the account management page
  4. Go to the Cancel page
  5. Next, enter your birth date and your member number when asked to
  6. Lastly, click Proceed

How to Cancel 24 Hour Fitness Membership by Phone

Another very easy way to cancel your 24 Hour Fitness membership is by calling them. It is easy, and you can do it from the comfort of your own home. Here are the steps to take:

  1. Call 866.308.8179
  2. Offer your identifiable information
  3. Request an account cancellation

How to Cancel 24 Hour Fitness Membership via Email

You might also think that you can cancel the membership via email. Indeed, this would be a convenient method. However, you cannot cancel 24 Hour Fitness via email. Your only option of canceling the service online is by using the official website.

How to Cancel 24 Hour Fitness Membership Online

If you want to go for the online cancellation, you can use the official website. Still, you can also use applications such as DoNotPay.

Sometimes, 24 Hour Fitness avoids cancellation requests because they do not want to lose their members. Even worse, sometimes the website is offline, and you might worry that waiting for it to be up again will take too long and may happen after midnight.

With DoNotPay, it only takes a few minutes for the membership to be canceled. You only have to go through a few simple steps to complete the process. You will first have to open DoNotPay in the web browser, and then you will have to go through the following steps:

  1. Log into the application
  2. Look for the Find Hidden Money tab
  3. Then, type in “24 Hour Fitness”

Your service will immediately be canceled. To make sure everything is done, DoNotPay will also inform you when the cancellation is finalized.

How to Cancel 24 Hour Fitness Membership Over the Phone

Usually, when you try to cancel the membership over the phone, the representative will try to convince you to stay with them. It can be quite annoying, and you may give up on the cancellation due to the pressure.

However, it’s your right to cancel the membership – therefore, you should be confident and state politely that you want to go on with the cancellation process.

To cancel over the phone, look for the “Contact Us” tab on the 24 Hour Fitness website and write down the number of the customer service. Dial the number and pick the interaction option, and then select the cancellation option. You will be assisted by a representative for a few minutes.

You must be ready to offer some information about yourself, such as your name, present and permanent address, club address, membership number, cancellation date or present date, and so on. Then, confirm the reason for the cancellation. You may also have to pay a 24-hour fitness cancellation fee.

Does the 24-Hour Fitness Customer Service Team Help to Cancel Your Membership?

Fortunately, if you are having difficulties canceling your 24 Hour Fitness membership, you can ask customer service for help. The customer service team is always there to assist with membership cancellation. You can ask any questions you have about the process and have them guide you through the entire procedure.

Alternatives to 24 Hour Fitness

If you canceled your 24 Hour Fitness membership because you were not satisfied with the service, you can always look for alternatives. Luckily, there are many that you can choose from. Some amazing options are Gold’s Gym which is only $25 per month, as well as Crunch Fitness for $9.95 a month if you get the basic package and LifeTime Fitness for $105 per month.

Read More

Final Thoughts

You can cancel the 24 Hour Fitness membership using various methods, so you can choose the most convenient one for you. If you want a refund, you must go to the front desk and file before midnight on the last due day.

Frequently Asked Questions (FAQ)

How Can I Cancel My 24 Hour Fitness Membership?

You can cancel your 24 Hour Fitness membership by visiting your local club or sending a written notice via certified mail.

Is There an Online Option to Cancel the Membership?

Currently, 24 Hour Fitness does not offer an online cancellation option; it must be done in-person or via mail.

Will I Be Charged a Cancellation Fee?

Cancellation fees depend on your membership agreement and the terms you signed up under.

Can I Cancel My Membership at Any Time?

Yes, you can cancel your membership at any time, but the terms of your specific agreement may affect how this is processed.

How Long Does It Take to Process a Cancellation?

The time to process a cancellation can vary but generally takes effect at the end of the billing cycle.

What Happens if I Have a Prepaid Membership?

For prepaid memberships, you may lose the remaining time left on the membership without a refund.

Can I Pause My Membership Instead of Canceling?

Yes, 24 Hour Fitness allows members to put their membership on hold under certain conditions.

What Documentation is Required for Cancellation?

Documentation requirements vary, but it’s advisable to have your membership agreement and personal identification.

Will I Have Access to the Gym After I Cancel?

You will typically have access until the end of the current billing cycle after cancellation.

What If I Change My Mind After Canceling?

If you change your mind, you may have to sign up as a new member, potentially at different terms and rates.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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