How to Cancel Planet Fitness Membership

Posted by Frank Gogol
Updated on May 16, 2022

Planet Fitness is a great chain of fitness centers for people who like to take care of themselves and stay healthy. As of March 2020, it had over 15 million members. Still, not all of them want to be members forever. If that’s the case for you too, then you may be looking for ways to cancel your membership. though? This article will help you learn how to cancel Planet Fitness membership. Read on!

How to Cancel Your Planet Fitness Membership

Planet Fitness is a great service, especially for people who love exercising and taking care of their bodies. Still, at some point, you may decide that the service is not right for you anymore or maybe you want to take a break and save money for other expenses. However, canceling your membership may be quite confusing, because Planet Fitness did not incorporate modern practices.

To be more specific, in order to cancel your membership, you will have to either contact them via the postal service or in person. Here is how you can cancel your Planet Fitness membership:

1. How to Cancel Your Planet Fitness Membership by Phone

If you want to cancel your Planet Fitness membership from the comfort of your home, you might be thinking that you can just do it over the phone. But that is not the case.

The Planet Fitness Member Services phone number is (844) 880-7180, and you can call them for various issues. Unfortunately, you cannot cancel your Planet Fitness subscription via telephone. If you wish to cancel your membership, you will have to go to the club personally.

2. How to Cancel Your Planet Fitness Membership in Person

You can go to a local Planet Fitness location to put an end to your subscription. Here is how you can cancel your membership:

  1. Go to the Planet Fitness location you usually go to
  2. Fill out a cancellation form
  3. Send a cancellation request letter to the club

Bear in mind that you will have to offer some personal information to be able to cancel your membership. More specifically, you must offer your name, phone, address, birth date, email, membership ID, and the last four digits of your credit card associated with the account. On top of that, you should provide a statement of your intention to cancel the membership.

Finally, you should just sign the letter and then send it to the gym’s address using certified mail. You should get a reply within a week. But if you do not receive any, you should use the Planet Fitness phone number to call them and check whether they’ve received a letter or not.

If they didn’t get any letter or if they found some issues with your certified letter, the best approach would be to go to the gym personally.

3. How to Cancel Your Planet Fitness Membership by Email

Unfortunately, it is not possible to cancel your Planet Fitness membership by email. You can only mail a letter to them or cancel in person. Email cancellation is not an option for now.

4. How to Cancel Planet Fitness Using DoNotPay?

It can be quite challenging to cancel your Planet Fitness membership, especially if you do not want to go to the gym physically. Not only that, but the cancellation may end up being postponed or it may result in a lot of stress as the procedures are quite complicated.

Luckily, there is one way to work around it, and that is by using the DoNotPay application. This way, you will be able to cancel the membership without going through all the frustrating cancellation methods. Here is how you can cancel Planet Fitness with DoNotPay:

  1. Open DoNotPay using your web browser
  2. Then, tap on “Find Hidden Money”
  3. Next, type in “Planet Fitness” to select the service you wish to cancel

Once the account is canceled, you will receive an email from DoNotPay.

How to Pause Your Planet Fitness Membership

Maybe you don’t want to cancel your Planet Fitness account permanently. Perhaps you just need a break from Planet Fitness so you can save money for more important matters.

Luckily, Planet Fitness came up with a solution for people in this situation. You can pause your membership so you don’t have to close it for good. This way, your account will just be on hold and you will be able to focus on other things, then come back to your Planet Fitness membership later.

Generally, clubs will let you put your membership on pause for up to three months for reasons related to medical issues. However, not all clubs operate the same, and they may have different rules. So, before you ask for a pause, you should contact the customer service at the location where you have your subscription.

Contacting customer service for this matter can be done by going to the location yourself or by calling the club.

How to Upgrade/Downgrade Your Planet Fitness Membership

An option you have with your Planet Fitness membership is to upgrade or downgrade it. To do an account downgrade, you will have to go to the Planet Fitness location you have the membership at. This will allow you to talk to someone at the front desk regarding your account.

But if you want a membership update instead, you do not have to go to a Planet Fitness location. You can simply do it online. It can be done by opening your browser and accessing the Planet Fitness Upgrade webpage.

Then, all you have to do is follow the instructions you receive. To complete the entire process, your Planet Fitness Keytag will be required. Of course, you can also do this at the front desk in person if it’s more convenient.

Will You Get Refunded After Canceling the Planet Fitness Membership?

Although you can cancel an active Planet Fitness membership, it is important to know that you will not get a refund after the cancellation. Even if you make sure to cancel early in the billing cycle, Planet Fitness will not offer a refund.

What Happens with the Planet Fitness Membership During COVID?

The pandemic is unpredictable, and some Planet Fitness locations may end up closing for social distancing and safety reasons. In this case, you should know that if you have a Planet Fitness subscription, it will be frozen automatically when the gym is closed due to the coronavirus situation. Therefore, you will not be charged for the membership.

Once the club reopens, you will be notified. Also, you will be told the rules regarding wearing masks and other restrictions.

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Final Thoughts

Planet Fitness is a great membership, but despite this, you may decide that you want to cancel it. The only way to cancel your Planet Fitness membership is by going to your gym physically or by sending them a letter.You cannot cancel your membership by mail or by phone, but you can use apps like DoNotPay for an easier cancellation process. All in all, before you cancel, make sure this is the right decision for you.


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