How to Cancel Uber Pass

Posted by Frank Gogol
Updated on May 17, 2022

Getting an Uber is a preferred method for many people when it comes to getting a ride somewhere. Most U.S. people went from taking a taxi to calling for an Uber instead. In order to save some money for rides in the U.S., Uber Ride Pass subscribers would pay $24.99 every month. But despite being very convenient, you may want to cancel the service at one point, particularly if you don’t need the service that often.

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Fortunately, you can cancel it, but you need to follow the right steps to avoid regular charges. This post will explain how you can cancel your Uber Pass and how to get a refund, but it will also clarify some issues that you may be experiencing.

What Is an Uber Ride Pass?

An Uber Ride Pass is a membership that allows you to unlock Uber savings. This type of membership is a paid one, and you have to pay a fixed fee every single month. Apart from savings on rides, you also get delivery and some other extra benefits.

You can buy an Uber Pass by opening the Uber application, then tapping the menu and selecting the Pass option. Then, you can check out what benefits you would get from the pass. If you decide you want to purchase this pass, you can tap Get a Pass.

You can confirm the purchase with the preferred payment method next, and continue to track your savings. There is also an option to update the payment method or cancel the pass whenever you decide to.

How to Cancel an Uber Pass

Canceling an Uber Pass is very easy, as you can do it directly from the Uber application. Sure, the pass may be a great way for you to save some money in certain cities, but you may decide it is time to cancel it at some point.

Perhaps you do not have the budget for it anymore or you prefer another means of transportation. Luckily, the application makes it very easy for users to cancel their subscriptions.

In order to do so, you will first have to open the Uber app. Then, you should look for the menu symbol in the top left corner and click on it. Next, go to the Uber Pass icon and when you find it, tap on it. You should find an option to auto-renew when you scroll down under the Uber Pass. From there, you will be able to cancel your pass by turning it off.

As long as you have the Uber app installed, the process will be very simple and you won’t experience any problems. So, you will not have to make any formal request or access the Uber website.

Make sure that you start the cancellation process at least 24 hours before the usual payment schedule. This will ensure that you do not have to deal with the payment for another subscription month. In other words, the company will not bill you anymore.

Alternative Cancelation Methods

The service can also be canceled by using applications such as DoNotPay. This works amazingly when you need to cancel subscriptions for other services. Also, if your Uber Pass doesn’t accept your cancellation for some reason, you should be able to use DoNotPay or similar services.

In order to cancel from DoNotPay, you can go to the official web page and then log into your account. Then, find Hidden Money and then enter your Uber Pass code. The system will then start the pass cancellation process, and if the registration is successful, you will get a notification that the process is complete. You should make the application early on so there aren’t any issues.

If these methods do not work and you keep being billed by Uber, you should contact your bank in order to deal with the problem. If you make a complaint, it can stop your payments. Many users also think this is a great way to stop subscriptions.

Bear in mind that if you do not cancel the subscription on time, you will be charged. When this happens, you have the opportunity to ask for a refund.

How to Get a Refund for an Uber Pass

Whether you didn’t cancel your Uber Pass on time or you subscribed accidentally, you can get a refund if you were billed. This can be convenient for situations when your cancellation process didn’t work.

To get a refund, you will have to go to the Uber application and then look in the top left corner for the Menu icon. From there, you will see a dropdown, and then you should toggle until you find the Help icon.

Tap on Help and then you will see the Uber Pass option under the account and payment options. Then, you can simply click on the subscription canceling option. You can also introduce the issue by text and submit it.

Make sure that you provide clear and accurate information because it is necessary once you tap on share details. The system or social media support will need clear data. You can say that you canceled late or that you subscribed by mistake and were billed. You should mention that you do not need this pass anymore and would like them to reverse the payment.

Furthermore, you may want to cancel the pass and make a refund request when you are in the same city from where you subscribed for your Uber Pass. If you are in a different location instead, the whole process may take longer. If it takes too long for the process to be finalized, you may want to either wait or make a follow-up request.

Before you request a refund, you should go through the cancellation process, and also turn off the auto-renew option.

Why Can’t I Cancel My Uber Pass?

You may have issues canceling your Uber Pass. Some users declared that they tried canceling their service after purchasing the subscription from another city, only to discover that it was not possible to do so.

It seems that you have to be in the same city where you purchased the pass to be able to cancel it. So, if you can’t cancel your Uber Pass, this may be the reason. The Uber app will not show the “pass section” option if you moved from the city. You may need to go through some conversations with Uber through email to make the cancellation possible.

If you had this issue and you were charged for another month, you can get a refund due to being unable to cancel the pass.

How to Cancel Uber Pass FAQ

Here are some frequently asked questions about Uber Pass:

How does Uber Pass work?

Uber Pass offers you various discounts on Uber, Uber Eats, and Corner Shop. This helps you save money on your trips, grocery, and food orders. Uber Pass offers monthly memberships.

How long is my Uber Pass valid?

The Uber Pass is a monthly subscription that will renew by itself after one month. However, you can cancel it at any time.

What is the cancellation procedure for an Uber pass?

Canceling Uber Pass is possible by opening the Uber app and going into the Pass hub. You can then deactivate “auto-renew” and when the auto-renewal pop-up appears, you can just click “Turn Off”. This will complete the cancellation.

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Final Thoughts

Canceling Uber Pass is easy, and most people can go through the process with no issues. However, by canceling the service, you should know that you give up on the perks offered by it. You should always cancel the pass early on, so you do not get charged for another month. If you fail to cancel on time or you subscribed to the service by mistake, you can always ask for a refund after deactivating the auto-renewal option.


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