How to Get a Cash App Refund

Posted by in Financial Apps | Updated on November 16, 2022
At a Glance: To request a Cash App refund, users must take the following steps: “Activity” tab > select the payment > tap the three dots icon > select “Refund” > press “OK.”

Cash App is a very convenient way to send, receive or even withdraw money. Cash App payments are quick and easy which makes Cash App a great way to buy Bitcoin. But what happens when things go wrong? If you accidentally send a Cash App to the wrong person, or if you’ve been scammed, what can you do? Read on to learn more about how to get a Cash App refund.

Can You Get a Refund on Cash App?

The short answer is yes. You can get a Cash App refund, and the process of requesting it is easy. Unfortunately, there is no guarantee that you will get your money back after submitting a Cash App refund request. 

The main reason for this is that Cash App is designed mainly to be a peer-to-peer payment service. That means the company’s role is only to provide a platform for people to send money to each other. In its terms of service, Cash App generally does not accept responsibility for problems caused by successful transfers. 

In the case where you sent a transfer to the wrong person, or you got scammed, the platform was working fine. The money reached the recipient. It’s just that the recipient is not someone who you want to have your money. Therefore in that situation, you could only claim a Cash App refund from the recipient.

Customer service representatives will help you figure out what you can do and what’s possible. However, keep in mind since the payment was successful, the company has no legal responsibility to compensate you for the money you lost.

There are three main situations in which you will be able to receive a Cash App refund:

  • The recipient agrees to return the payment 
  • You manage to cancel the payment before it finalizes
  • You successfully dispute the payment with Customer Support.

The process of completing each of these actions using the Cash App interface is very easy. You can request a refund, cancel a payment or submit a dispute in just a few steps. 

The most challenging situation is if you are the victim of a scam. If the scam involves double payment or charging you the wrong amount, you have a good chance of a successful dispute. However, outside of this narrow, easily proven kind of scam, your chances of a successful dispute are lower. 

The details of the various methods for getting a Cash App refund are listed below.

How to Get a Refund on Cash App

Getting a Cash App refund is not guaranteed. Cash App is a peer-to-peer transfer platform, so for successful transfers, even if it’s to the wrong person, you can only request a refund from the person who received your money.

Another possibility is to cancel the payment before it is finalized. The third possibility is to dispute the payment with Customer Support.

Request a Refund

To request a Cash App refund from the person you sent the payment to, select the Refund button on the Home screen and follow the prompts. 

You can also contact the person you paid and ask them to begin the refund process on their side. 

Ask them to take the following steps:

  1. Tap the Activity tab on their Cash App home screen
  2. Select the payment
  3. Tap the three dots icon
  4. Select Refund
  5. Press OK

Cancel Your Payment

One of the benefits of Cash App payments is that they are very fast. When you make a mistake this can be a disadvantage, because it means it is difficult to cancel a payment before it completes. You can try canceling a payment in the activity feed after you’ve submitted it. Some payments may have a Cancel option for a short while after you submit them.

Dispute Cash App Payment

If you request a refund, and the person you sent it to refuses, you don’t have many options. If the recipient is a scammer then they are certainly going to refuse to give your money back. In this situation, your last chance to get your money back is to submit a dispute. 

Below are the steps for disputing a Cash App payment:

  1. Tap the Activity tab on your Cash App home screen
  2. Select the transaction in question and tap the three dots icon in the top right corner of the screen
  3. Select Need Help & Cash App Support
  4. Tap Dispute this Transaction.

After you file a dispute, the Cash App team will investigate the claim and contact the Merchant (recipient). The Customer Support team will inform you of the progress and resolution of your dispute via email. 

Keep in mind that there are specific types of transactions that can be disputed. You can submit a dispute if you were double-charged, or if the Merchant (recipient) charged you the wrong amount and you sent it. You can submit a dispute in other situations where you sent the payment yourself, but Customer Support may not be able to assist.

How Long Does a Cash App Refund Take?

If you ask the recipient to return your money and they agree, the refund is as fast as the payment. When the person you sent money to authorizes the refund, you will have your money back in your Cash App account immediately (if that’s where you sent it from).

If you sent money from a debit card, getting a refund will take significantly longer. It may take up to 3 business days to get your money back after the recipient submits the refund.

If you manage to cancel a payment before it finalizes, you will have your money back immediately if you were sending it from your Cash App account.

If the source of funds was a debit card, it may take 1-3 business days for the money to reflect on your bank account statement. 

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Final Thoughts

If you need to get your money back (possibly before you close your Cash App account), there is a way to request a Cash App refund. Unfortunately, there is no guarantee that your request will be successful. Therefore, it is very important to always check the details of the payment before you send it. If you have been scammed, you can dispute the payment in some situations. The final decision will be taken by Cash App customer support.

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