How to Delete Doordash Account

Updated on November 16, 2023
At a Glance: To delete your Doordash account, you need to visit the website and follow these steps: log in with your credentials, access the account settings through the menu icon, select “manage account,” download your data if desired, click on “delete account,” enter the verification code, and confirm the deletion. Deleting through customer support is not possible, but you can deactivate your Dashpass subscription. Reasons to delete your account include compromised data, poor treatment of delivery workers, and unfair treatment of restaurant partners. Alternative food delivery services to consider are Uber Eats, PostMates, and GrubHub.

As the leading online food delivery service in the United States, DoorDash, with its 56% market share, also operates in Australia and Canada. The company partners with over 200,000 restaurants, handling more than 800,000 deliveries daily. If you need to delete your DoorDash account, the following guide will assist you.

How to Delete Your DoorDash Accounts

There is currently only two viable options if you’d like to cancel your DoorDash account. You can either:

  1. Delete your DoorDash account online
  2. Contact DoorDash Customer Service

To be clear, you cannot cancel your account through the app. You have to visit the website. Read on to learn how to cancel your DoorDash account online.

1. How To Delete A DoorDash Account Online

To delete your DoorDash account online follow these steps:

  1. Log In: Visit www.doordash.com and sign in with your DoorDash credentials.
  2. Access Menu: Click the three-dash menu icon on the top left of the homepage.
  3. Account Settings: In the menu, select “accounts” to navigate to your account settings.
  4. Manage Account: In account settings, click on “manage account” located at the top right corner.
  5. Download Data: Before deletion, use “request archive” to download your data, including billing information and order receipts.
  6. Delete Account: Below the archive option, select “delete account” and follow the prompt to enter a verification code sent to your email or mobile device.
  7. Final Confirmation: Enter the code to permanently delete your account and all associated data.

2. How To End Your DoorDash Subscription With Customer Support

It is practically impossible to delete your account through customer support. However, you can deactivate your DoorDash subscription. You can also reactivate it at any time you wish to do so.

  1. Access Help Page: Go to www.doordash.com and navigate to the “help” page, the primary avenue for submitting deactivation requests.
  2. Fill Out Form: Complete the form provided, entering details like your name, email, and phone number. In the description tab, clearly state your intention to deactivate your DashPass subscription.
  3. Submit Request: Review your details for accuracy, then submit the form and await a response from DoorDash customer service.

4 Big Reasons to Quit DoorDash

Quitting DoorDash is every user’s prerogative, whether for ethical, safety, or financial reasons. Here are some of the common reasons people have for quitting DoorDash:

  1. Market Dominance Concerns: DoorDash’s significant market share in the U.S. food delivery sector has raised issues about monopolistic practices and customer data security.
  2. Data Breach Incident: In May 2019, DoorDash announced a data compromise affecting accounts created until April 2018, leading to privacy concerns.
  3. Treatment of Delivery Workers: Accusations in July 2019 claimed DoorDash mismanaged tips meant for delivery partners, leading to a class-action lawsuit and a $2.5 million settlement.
  4. Impact on Restaurant Partners: DoorDash faced criticism in April 2020 for imposing restrictive contract clauses on restaurants, forcing them to absorb delivery costs while paying high fees to DoorDash.

6 Alternatives To DoorDash

If canceling your DoorDash account has left you looking for another food deliver service, look no further. Below, we’ve assembled a handy list of alternative to DoorDash!

  1. Uber Eats: A widely recognized food delivery service with a vast network of restaurants.
  2. PostMates: Offers extensive coverage, providing 24/7 delivery from a wide range of restaurants.
  3. GrubHub: Another major player, known for its variety of dining options and user-friendly interface.
  4. Seamless: A GrubHub affiliate, focusing on urban areas and offering a similar range of services.
  5. Delivery.com: Diversifies beyond food delivery, including services like laundry and grocery.
  6. Caviar: Caters to a more upscale dining experience, partnering with premium restaurants.

Each of these platforms provides a distinct experience and range of options, making them viable choices depending on your location and dining preferences.

How to Remove Personal Data After Canceling DoorDash

To remove your personal data after deleting your DoorDash account, follow these steps:

  1. Contact DoorDash Support: Reach out to DoorDash customer support to request the deletion of your account. Clearly state that you want all personal data associated with your account to be removed.
  2. Specify Data Removal: Specify the types of personal data you want to be removed, such as your name, address, payment information, order history, and any other identifiable details.
  3. Follow Up: After your initial request, follow up with DoorDash support to ensure your data removal request is being processed.
  4. Confirmation: Ask for a confirmation email or letter stating that your personal data has been removed from their system.
  5. Check Privacy Policy: Review DoorDash’s privacy policy for details on their data retention and deletion practices.
  6. Document Your Request: Keep a record of your communication with DoorDash for future reference.

Remember, companies are generally required to comply with data deletion requests, especially after an account has been canceled. However, some information might be retained as required by law or for legitimate business purposes.

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Final Thoughts

DoorDash might play a monopoly in the food delivery business, but it is no secret that it has been losing customers every day lately. Its poor service and controversial policies have made it difficult for them to retain its number 1 position in the market. If you wish to delete your account forever or use the customer service to deactivate it, both can be done through different means via the DoorDash website and not their mobile app.

Canceling DoorDash FAQ

Below, you will find a list of common questions people have when canceling their DoorDash accounts and their answers.

How can I cancel my DoorDash account?

To cancel your DoorDash account, you must contact DoorDash support directly. They will guide you through the process and delete your account upon request.

Can I just stop using my DoorDash account instead of canceling?

Yes, you can simply stop logging into DoorDash and not schedule any deliveries. As an independent contractor, you’re not obligated to complete a certain number of deliveries.

Will my DoorDash account be deleted if I don’t use it for a long time?

Inactivity doesn’t automatically lead to account deletion, but it’s possible for DoorDash to consider your account inactive if you don’t use it for an extended period.

What should I do if I might want to use DoorDash again in the future?

If there’s a possibility you’ll return to DoorDash, consider not deleting your account. You can simply stop doing deliveries without formally canceling your account.

What happens if I delete my DoorDash account and want to return later?

If you delete your account and decide to return, you’ll need to reapply to DoorDash, as your previous account details and history will be permanently removed.

Is there a fee for canceling my DoorDash account?

No, there is no fee for canceling your DoorDash account.

How do I ensure all my personal data is removed from DoorDash after cancellation?

When contacting DoorDash support to delete your account, specify that you want all your personal data removed. They are obligated to comply with your request.

Can I reactivate my DoorDash account after canceling it?

Reactivation might not be straightforward if you’ve formally requested deletion. In such cases, you would likely need to reapply as a new Dasher.

How long does it take for my DoorDash account to be deleted?

The time frame can vary. It’s best to confirm with DoorDash support for an estimated timeline when you request account deletion.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.