How to Cancel SiriusXM
Posted by Frank Gogol
Updated on May 16, 2022
SiriusXM is a radio service featuring more than 150 radio stations available. The content you can listen to includes sports, news, and music – therefore, you can surely find something that interests you.
Still, at some point, you might decide to give up on the service. If this is the case, you should know how to cancel SiriusXM. In this post, you will learn the steps you should take to cancel your subscription using various methods.
Table of Contents
How to Cancel a SiriusXM Over the Phone
One way to cancel SiriusXM is by calling them. You will have to do this if you want to cancel the satellite service. Here is how you can do this:
- Call 1-888-539-7474. This is the number that will allow you to get in contact with a company representative. The agents will only be available from 8 AM to 11 PM, so it is important to contact them between these hours. The only exception is on Sundays when you can contact them until 8 PM.
- Tell the representative why you wish to cancel the service because you will be asked for a reason why you want to cancel. Keep in mind that there is a high chance the representative will offer some available solutions for the problems you are experiencing.
It is always a good idea to call the company, even if you’ve only signed up for the online radio. Getting in contact with the satellite contact by phone as well will always be of help. In fact, even if you are able to cancel through chat, you should always call them if you want to make sure the process is complete.
While you are on the phone with them, they will be more likely to offer you discounts or other things as it’s in their interest that you remain a customer. If you like these offers, you can opt for them instead of the cancellation, but if you are determined to cancel the service, you should ignore all the offers and only request a cancellation.
How to Cancel a SiriusXM Through Live Chat
Canceling SiriusXM can also be done through live chat, where you will also speak to a customer service representative. Here are the steps you should take to cancel your subscription via live chat:
- Go to the SiriusXM website.
- Now, choose Help & Support and then select Contact Us. It is also possible to get a pop-up for questions, from where you can select Let’s Get Started to open the live chat.
- Next, select Chat Now. You will talk to a virtual agent, but if it cannot help you, then the connection will switch to a live agent instead.
- Choose Cancel from the pre-selected answers.
Another way to reach the live chat is by going to “Manage Your Account”, then finding the “Change Billing Info” option and selecting “Cancel Service”. When you want to cancel the satellite service, you will have to go to the next step where the popup window will show up on your screen with the options of calling the company or chatting with an agent.
You’ll have to select the “chat with an agent” text. Just like mentioned above, the chatbot will show you several options on what to do with your account. Type “cancel” and chat with the representative.
You should know that SiriusXM wants to keep you close – therefore, they will try to find out why you are canceling in the first place. You should have an answer prepared for questions regarding your SiriusXM subscription and your desire to cancel.
Even if you do not have to call the company to initiate the cancellation process, the chances are that they may ask you to call the company if you’re determined to cancel the service. At the end of the process, the agent will tell you that your subscription will come to an end when the current billing cycle ends.
Alternative Method to Cancel SiriusXM via Live Chat
There is also another way to cancel your account that may be a little bit faster. Some SiriusXM users declared that they were able to cancel their online subscription after they told the representative that they are currently calling from California. Even though some of them did not have a California address in their billing information, they were still able to cancel the subscription through chat.
A law that was passed in 2018 allowed this to happen. This law has an effect on companies that enable people to sign up for their services or free trials. Basically, the customers are able to cancel the subscription using the same method they used for signing up. So, you should be able to cancel your subscription online if this is how you signed up.
How to Cancel a SiriusXM From Your Account Page
Although calling used to be the most common method to cancel an account with SiriusXM, you can also cancel the subscription from the official website if you go on your account page. This will work for the online radio service.
In order to do this, you will have to follow these steps:
- Go to the SiriusXM website.
- Log into your XM radio account.
- Now, look at the top of the page in order to find the Manage Your Account Option. Once you find it, click on it.
- Select “Change Billing Info”.
- Then, click on “Cancel Service”.
How to Cancel a SiriusXM Free Trial Before Getting Billed
Perhaps you were tempted to join SiriusXM due to the free trial, and now you do not want to continue using the service anymore. The company will send you an email telling you that once the trial expires, the service will stop.
If you got an email like this, the good part about it is that you will not be billed unless you opted for a subscription plan before the end of the trial period.
But if a special offer like a three-month subscription for $1 attracted you and you signed up, you will be billed when the three months have passed. Therefore, you will have to cancel the subscription before the end of this period to avoid being billed.
This can be done either through a phone call or online. For the satellite service, you usually have to talk over the phone or chat, while the online radio can be canceled using the official SiriusXM website.
To do this online, you will have to log into your SiriusXM account, go to the “Manage Your Account” section, select “Change Billing Info” and click on “Cancel Service”.
Now, you should be able to access chat if you need to talk to an agent to cancel the free trial. Then, you can talk to the agent to discuss the available options. You can also call 1-888-539-7474 to talk to a live agent.
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As you can see, you have multiple options to cancel SiriusXM, so that you can choose the one that’s most convenient for you. Make sure to settle for the right method so the cancellation happens quickly and without any issues.
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