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Immigration into the United States is a lengthy process. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. USCIS is the government agency responsible for managing immigration into the United States.
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The USCIS offers multiple ways through which you can get in touch with them for any kind of help. And phone conversation with a live person is one of them. The agency offers a toll-free phone number where you need to call in to seek assistance. The most updated official number is 1-800-375-5283.
But before you call in, it’s worthwhile to have a good understanding of how the USCIS Contact Center operates. It is basically a two-tier model. At each tier, you’ll come across an official with a different designation.
CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). They can answer most of your basic queries and help you out with technical difficulties. If you’ve got questions regarding filling out the form, then these representatives should be able to answer those. But they cannot answer specific questions about a case or provide legal help.
If the customer service representative couldn’t help you out and find your queries to be urgent enough, then he’ll transfer the call to an immigration service officer. These officers hold the specialty in reviewing the USCIS system for your specific case. So, they can answer many more questions related to your case. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments.
However, they’re still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. For these requirements, both Tier I and Tier II officials create a “service request,” which is then forwarded to the local service centers. Alternatively, you can call the local offices or service centers. Click here to locate the nearest USCIS office.
Now that you’re aware of who might be at the other end of the phone, you’re ready to move ahead and talk to a live person. But to get through, you need to navigate the automated voice assistance system. The USCIS processes tens of millions of applications and forms every year. They cannot personally take calls from every single person. Therefore, they have this system in place.
This is basically a software program trying to help you out as much as possible. If it can’t, then it’ll route the call over to a live person. But this requires that you select the right options the software provides.
Here’s how to get started with the automated system:
After you’ve pressed the “1 for English” language selection query, then you have some work to do. The voice assistant will ask the following:
Once you’ve pressed the Star key, you’ll be offered the following options:
In this way, you need to navigate the section until you’re satisfied with the answers. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Every section will offer a key that would allow you to connect to a human representative.
Also, please note that the call menu is regularly updated. So, you might hear different options when you dial in. What you should emphasize is the key option.
It’s important to remember that the live person assistance service isn’t available 24/7. There are certain fixed hours within which you need to call. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. On the weekends, this service is not available.
However, the Interactive Voice Response system is open 24/7. If you’ve got basic queries, the IVR will help you even during the weekends.
USCIS advises that before you dial the number seeking help, you should go through the following:
Besides the toll-free phone number, 1-800-375-5283, you can also dial in the USCIS TTY customer service number, which is 800-767-1833.
USCIS has official social media accounts on Facebook and Twitter. You can get in touch on their social media handles. Twitter is considered better for a prompt response.
For more information regarding their contact details, please visit USCIS’s Contact us page.
The USCIS receives thousands of calls every day. Once you’ve requested to be transferred to a human representative from the IVR, you’ll be put on a waiting list. The wait time depends on how many people are there in the queue. During peak hours and season, the wait time is comparatively higher. So you need to have patience when dealing with phone calls.