How to Cancel Nutrisystem

Updated on April 9, 2024

At a Glance

  • If you cancel within the first 14 days, there’s no penalty.
  • After that, but before the second shipment, a $125 cancellation fee applies.
  • To cancel, call Nutrisystem’s customer support at 1-800-585-5483 between 8 and 10 PM EST, or cancel auto-delivery before 6 PM the day before your order processes.
  • Refusing delivery incurs a $19.99 shipping fee. Alternatives to Nutrisystem include Diet-to-Go, Veestro, and Sunbasket. Remember to understand and follow Nutrisystem’s cancellation policy.

A lot of people fell in love with Nutrisystem, a weight-loss diet where the company portions and prepacks snacks for their subscribers. Everyone who signs up for it gets their meals delivered to their home automatically. But the service isn’t for everyone – not forever, at least. So, you may start wondering how to cancel Nutrisystem, just like you’d want to know how to cancel Curology if you subscribed to it.

If you’re in this situation, then you’ve come to the right place, as in this article we will teach you the steps you should take to cancel Nutrisystem.

What Is the Nutrisystem Cancelation Policy?

Canceling Nutrisystem can be quite challenging, and that is because their policy is very confusing. Many people complain about the cancellation policy saying they don’t understand what they are supposed to do to stop the subscription. On top of that, they also end up paying cancellation fees sometimes.

Well, if you’ve stumbled upon this issue too, here is how the cancellation process works.

If you cancel the program in the first 14 days, then you will be able to do it without any penalty or extra fee. This is because a 14-day money-back guarantee is offered by Nutrisystem.

But if you only cancel after the first 14 days, and before paying for the second shipment, you will have to pay a cancellation fee of $125.

When you decide to sign up to Nutrisystem, you should agree to commit for at least 2 months. Otherwise, you will have to pay a pricey cancellation fee, and you do not want that.

However, people complained that the terms and conditions made things confusing as they do not call it a “cancellation fee” there. Instead, they say “your payment method will credit Nutrisystem $125 for the weight loss meal auto-delivery discount received on your first shipment.”

The wording is tricky, but despite that, it is a cancellation fee and you should expect to pay it if you cancel too early.

How to Cancel a Nutrisystem Plan

Have you decided to part ways with Nutrisystem and stop receiving their meals at your house? Maybe you’ve achieved your fitness goals, or you don’t want to pay for a subscription anymore.

Well, the good news is that you can easily cancel Nutrisystem by phone. Whether you like phone calls or not, this is the way to end your membership, so you must do it.

Call 1-800-585-5483. Make sure to do it between 8 and 10 PM EST if you wish to cancel. In fact, you could cancel auto-delivery any time before 6 PM the day before your order should process. You can do so by calling the same number.

But if you only call after that time, Nutrisystem will not be able to make order changes or cancel your order. Also, if you cancel your order after its processing, you can refuse door delivery, but you will have to pay a shipping fee of $19.99.

Here are the cancellation steps in more detail:

  1. Call 1-800-585-5483 to reach out to the customer support team.
  2. Press option one, and then option six on your phone. This will allow you to connect to a customer support agent.
  3. Communicate to the customer support agent that you wish to cancel your membership. Also, you should make sure that your Nutrisystem client number is nearby. You can see this number on the billing material. Then, the customer support agent will confirm your cancellation.

Bear in mind that you cannot cancel the membership online. No matter what, you have to call their cancellation number. Also, make sure that you know the cancellation policy if you’ve joined Nutrisystem or think about joining it.

What Happens After You Cancel Nutrisystem

If you manage to cancel the subscription in the first 14 days, then you can take advantage of the 14-day money-back guarantee. But if your plan only gets canceled after the 14-day money-back guarantee period and you didn’t pay for the 2nd consecutive 4-week order either, then you will have to pay $125. This is the cancellation fee that Nutrisystem charges based on their policy.

Nutrisystem Alternatives

Do you want to cancel Nutrisystem because you are not satisfied with their services or you don’t like their policies? If that’s the case, maybe you don’t want to give up on your fitness journey – you just want to cancel this particular program. So, here are some alternatives to Nutrisystem that could be much better for you:


Diet-to-Go is amazing because it is very similar to Nutrisystem. It offers you a great selection of meals for everyone, whether they are vegetarians or looking for a diabetic diet. You can enjoy the same meal benefits you would with Nutrisystem, only with a different company.

On top of that, unlike Nutrisystem, Diet-to-Go offers a keto weight-loss plan. So, it could be a better alternative for those who want to stick to a schedule.


Veestro is also a great option if you want something more vegetable-focused. Its target audience is represented by vegans – so, if you are a vegan, you will surely like what the service has to offer.

Veestro uses almost fully organic ingredients in their meals, and their packaging is eco-friendly, which is a plus. Furthermore, they offer a weight-loss plan that contains low-calorie recipes.

On top of that, you will receive three meals per day, which will get to your house frozen and prepared. All you have to do is heat them in the oven or microwave. Veestro is useful for anyone wanting to start their weight-loss journey.


Sunbasket prepares meals using organic and clean ingredients, so they are also a wonderful option for anyone looking to change their diet. They offer a low-calorie plan too, and you can pick between Fresh & Ready prepared meals or meal kits. You can customize your own diet and work towards your goals.

Canceling Nutrisystem FAQ

Do you still have doubts about the whole cancellation process and its steps? Here are some questions and answers that may help you:

Can I cancel my Nutrisystem plan at any time?

Yes, you can cancel your Nutrisystem plan at any time. However, it’s important to be aware of their cancellation policy and any potential charges for early cancellation, depending on your plan.

How do I cancel my Nutrisystem subscription?

To cancel your Nutrisystem subscription:

  1. Call Nutrisystem’s customer service line. The contact number is usually provided on their website.
  2. Speak to a representative and inform them that you wish to cancel.
  3. Follow the instructions provided by the representative to complete the cancellation process.

Can I cancel Nutrisystem online?

As of the latest update, Nutrisystem requires cancellations to be processed over the phone through their customer service to ensure clarity and understanding of the process.

Will I receive a refund after canceling Nutrisystem?

Refunds are subject to Nutrisystem’s terms and conditions. Typically, you might be eligible for a refund for unopened, non-frozen food items, minus shipping costs. It’s best to confirm with a customer service representative.

What are the consequences of canceling Nutrisystem early?

If you cancel Nutrisystem early, especially if you’re on a specific plan with a commitment period, you may be subject to an early termination fee. This fee varies based on the terms of the plan you chose.

How quickly does a Nutrisystem cancellation take effect?

The cancellation typically takes effect immediately after it is processed, but it’s advisable to clarify the effective date during your call with customer service.

Can I pause my Nutrisystem subscription instead of canceling?

Nutrisystem may offer an option to pause your plan, which can be a good alternative to cancelling if you plan to resume the program later. Discuss this option with the customer service representative.

What happens to my auto-delivery orders after cancellation?

Upon cancellation, all future auto-delivery orders will be stopped. Make sure to confirm this during your cancellation call to avoid unexpected shipments.

Are there any specific times when I cannot cancel Nutrisystem?

You can generally cancel at any time, but it’s advisable to do so well before your next scheduled delivery to avoid being charged for an additional shipment.

What should I do if I face issues while cancelling Nutrisystem?

If you encounter issues while cancelling, you can ask to speak with a supervisor for further assistance or call back at a different time to speak with another representative.

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Final Thoughts

Many people wonder how to cancel Noom, Nutrisystem, and similar services, as the cancellation processes may be confusing.

But if you were wondering how to cancel Nutrisystem, we hope our article was helpful and that you can give up on the subscription without issues. If you still want to change your diet, look towards the alternatives listed above. They may be better for you and your goals.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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