How to Cancel a Curology Subscription

Updated on April 9, 2024

At a Glance

  • Cancelling a Curology subscription is a hassle-free process that can be done online through their website or via email to their support team.
  • On the website, log in to your account, go to the payments page, click on “I want to cancel,” answer follow-up questions, and confirm cancellation.
  • To cancel via email, send a request with account details to [email protected].
  • Reasons for cancellation include adverse effects, lack of results, infrequent use, cost-cutting, or disinterest. Common concerns about cancellation, refunds, account usage, and pausing subscriptions are addressed. Curology offers a free trial but does not prorate cancellations.

You may have come across brands and products that offer personalized packages on a subscription basis – think HelloFresh, Chegg, or any one of the endless other health-related subscription services available. 

Curology is one of those health and skin wellness subscriptions. They provide product formulas based on each individual’s concerns, skin types, medical conditions, and goals. The problem with subscriptions is that they add up, especially if you’re living on a tight budget. Sometimes, a product is too expensive to justify the cost of or it isn’t having the desired effect. In those cases, it’s time to cancel your subscription. 

In this guide, we’ll walk you through all the different ways you can easily cancel your Curology subscription. Read on to learn more!

Can a Curology Subscription Be Canceled?

Yes! Curology has made its cancellation procedures hassle-free and straightforward. You don’t have to cancel your subscriptions in person or via a written letter. You can easily cancel it on their official website or via an email addressed to their support team.

How To Cancel Your Curology Subscription Online

You can cancel the subscription on their official website. To cancel your subscription, follow these steps:

  1. Navigate to https://curology.com/
  2. Click on the three lines visible on the top right corner of the website
  3. Log in to your account
  4. Go to the payments page in the drop-down menu
  5. Click on the ‘I want to cancel’ dialogue seen at the bottom
  6. Complete the follow-up questions and provide them a reason for cancellation
  7. Confirm your cancellation

Once you’ve completed these steps, your subscription will be canceled and you should get a confirmation.

How To Cancel Your Curology Subscription Via Email

You may also cancel your Curology subscription with an email to the Curology support group. Write a brief email, including:

  1. A request for a subscription cancellation
  2. The reason for cancellation
  3. Your account details are clear

Send the email to [email protected]. You may receive a reply mail offering you discounts and asking you to rethink your decision, but if you are set on cancellation, ignore the mail and confirm your cancellation.

Reasons To Cancel Curology Subscription

There are many reasons why you might want to cancel your Curology subscription. Below are some of the common reasons other people cancel:

  • The products may have taken an adverse effect on their skin
  • They might not have seen results, even after using the product for a long time
  • They may not use the creams regularly and the subscriptions go to waste
  • They might want to cut back on expenses and spending
  • They used the free trial and the product wasn’t want they were looking for
  • They are no longer interested in the products

As you can see, there are many different reasons why a person might want to cancel their Curology subscription – it really depends on the individual.

How to Cancel Curology Next Steps

To sum it up, Curology subscriptions and products are of great help to people dedicated to their skincare. Still, if you want to cancel the said subscription for any reason, Curology has given them an easy way out. The customers can cancel, pause or change their subscriptions on their official website or contact the support groups at any time via emails and get their doubts cleared.

Read More

How To Cancel A Curology Subscription FAQ

Some of the most frequent concerns of customers who want to cancel their Curology subscriptions are:

Can I Call Someone For The Cancellation?

Curology does not provide a telephone or landline number, but you can contact the support group via email.

Will Curology Stop Me From Canceling My Subscription?

No, Curology is a customer-friendly platform and has a well-laid-out cancellation policy.

Can I Get A Refund For The Cancellation?

You may be eligible for the refund in the early days of your subscription when the shipment has not yet been processed. For this, you would need to contact [email protected]

Can I Cancel The Curology Subscription After The 30-Day Free Month Trial?

Yes, you can easily cancel your subscription during or after the free trial period, but it would take at least two months for any skin product to show its effects. Hence, Curology advises its customers to stay on board for that period.

Can I Still Use My Curology Account After Canceling?

You will be able to browse the products but to buy and get packages, you would have to get a subscription again.

Does Curology Prorate Its Cancellations?

As Curology is a modern skin solutions website, it does not ask for any payment when you cancel your subscription. But it also does not accept any returns or exchanges. You can still apply for a refund of the amount you paid in the first two months of the subscription. You should submit your refund request on or before the 90th day. You can request a refund at [email protected] or ask about it at [email protected]

Does Curology Plus Offer A Free Trial?

Every subscription offers a free trial period where the customer can learn about the product and get accustomed to it. The same is with Curology. A 30-day free trial period will be offered to everyone who wants to try their products, but the catch is that no skincare product shows signs in 30 days or less. So this trial period is more helpful to check if you are having any allergic reactions to the skin products than to know the skin product’s effectiveness.

Will Curology Let Me Pause My Subscription?

Absolutely. You can pause your subscriptions as quickly as you can cancel them. Based on your subscriptions and needed products, Curology has monthly and bi-monthly payments. These payments are for the shipments of the products that will be issued to you automatically every month. Hence, if you want to pause the subscription, you can change the shipment date to whenever you want to resume. This can only be done on upcoming shipments. Once you have purchased a shipment, you won’t be able to pause or postpone it as they start making your product, but if you want your next shipment after a few months, you can go to the shipments page on your account and change the dates.

You can also email the support group 2 days before the shipment purchase to postpone your shipment. You cannot indefinitely pause your subscriptions as you will automatically be billed for them on the next shipment date.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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