How to Close a Stash Account

Updated on April 10, 2024

At a Glance

  • Stash is a mobile app that combines budgeting with investment accounts, targeting beginner investors.
  • It offers various accounts and services, allowing users to invest in fractional shares of stocks and ETFs with as little as $0.01 increments.
  • Stash charges a monthly subscription fee of $1, $3, or $9.
  • To close a Stash account, log in to the website, go to your account settings, manage your subscription plan, and select the option to close your account.

Stash can be a great way to get into investing. With its focus on ease-of-use and fraction-share trading, you can easily invest even small amounts into the stock market.

But maybe you have decided that Stash is no longer a good fit for you. Perhaps you are looking for more input from your broker, perhaps you want to do more day-trades, or perhaps you are tempted by other services that don’t charge a monthly subscription fee.

If this describes you, you need to know how to close a Stash account. Fortunately, it is very easy to close your Stash account from the website. Simply follow the step-by-step guide below.

What is Stash? 

Stash is a budgeting app wrapped up in an investment account. The mobile app is geared toward beginning investors looking for an easy way to buy stocks and other investments

Stash offers retirement, banking, individual investment, and custodial accounts through a subscription model. Through the web platform and mobile apps, you can invest as little as $0.01 increments into fractional shares of stocks and ETFs. 

Stash charges a fixed fee subscription of  $1, $3, or $9 a month, depending on the plan and services you choose.

How to Close a Stash Account: Step By Step

If you’ve opened a Stash account previously but find it isn’t really working well for you, then you probably want to know how to close a stash account. 

Here are the simple steps you can follow for how to close a Stash account:

  1. Log into your account – you cannot close your Stash account on the app. You need to log in to your account via the Stash website.
  2. Go to your name in the top right corner – click on your name and you’ll get a new page with a vertical menu on the left-hand side.
  3. Select ‘Subscription’ on the left-hand side – click on this and you’ll get another page with details on your current subscription.
  4. Click on ‘Manage’ next to your subscription plan – click on subscription and scroll to the bottom of the new page.
  5. Select ‘Close my Stash for good’ at the bottom of the page – click on this and you’ll be able to cancel your subscription.

Canceling a Subscription Vs. Closing a Stash Account

Is there a difference between canceling your Stash subscription and closing your account? Yes, canceling your subscription doesn’t automatically delete your account. 

Canceling a Stash subscription is quite easy to do online by following the steps described above.

If you want to keep your Stash subscription but close a portion of it, such as a brokerage account, you can’t use the mobile app nor the website. You have to contact customer support at (800) 205-5164.

You may also want to delete your Stash account completely. To delete your Stash account completely, email their support team. Add “request to delete my Stash account” or something similar to the subject line. In the body of the email, ask the support team to delete your account from their database permanently, and press send.

Closing your Stash account completely can take anywhere between 72 hours and 10 business days. Make sure to withdraw or transfer all of your money when you are ready to close the account.

How to Close a Stash+ Subscription

If you have the highest Stash subscription tier, the Stash+ plan, you need to close any brokerage account connected to your subscription first. You also need to deactivate any insurance or banking instructions that you have on your plan.

The Stash+ plan also allows you to open two kids’ portfolios, called custodial accounts. Before you can close your Stash+ subscription, you need to close your custodial accounts. Custodial accounts cannot be closed on the app or online. You will have to call customer service to close it. 

Once you have closed all of the accounts linked to your Stash+ account, you can follow the steps for how to close a Stash account described above, starting with the “Subscription” link.

Alternatives to Stash

The market for app-based, beginner-orientated investment platforms has grown exponentially. There are many alternative platforms that you can use if you want to move away from Stash.

More and more brokerages now offer fractional-share trading in some ETFs and stocks. Good alternatives to Stash include Robinhood, Fidelity, Webull, and SoFi Invest. Most of these platforms don’t charge monthly fees, although sometimes you pay relatively high transaction fees.

Instead of selling your Stash assets before closing your account, you can also transfer your Stash brokerage account to another platform or firm. To transfer your brokerage account, you need to open an account at the broker you want to transfer into. Once you have created a matching account at the new broker, they will start the process of transferring your assets. The outgoing broker for your Stash account is the Apex Clearing Corporation. You will have to provide the account number on your Stash account statement. Be aware that Stash charges a $75 outgoing transfer fee.

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Frequently Asked Questions (FAQ)

How do I close my Stash account?

To close your Stash account, you can follow these steps:

  1. Log in to your Stash account.
  2. Go to the settings or account section.
  3. Look for the option to close or delete your account.
  4. Follow the on-screen instructions to confirm the closure of your account.

Is there a fee for closing my Stash account?

No, there is no fee for closing your Stash account. However, please note that there may be certain charges or fees associated with withdrawing your funds or transferring them to another account.

Can I reopen my closed Stash account?

Yes, it is possible to reopen your closed Stash account. You can contact Stash customer support and request to reactivate your account. They will guide you through the necessary steps to regain access to your account.

What happens to my investments when I close my Stash account?

When you close your Stash account, your investments will be sold and the proceeds will be deposited into your linked bank account. Please note that any gains or losses from the sale of investments may have tax implications.

How long does it take to close a Stash account?

The process of closing a Stash account typically takes a few business days. However, it may vary depending on factors such as your account balance and any pending transactions.

Can I transfer my investments to another brokerage before closing my Stash account?

Yes, you have the option to transfer your investments to another brokerage before closing your Stash account. Contact your desired brokerage and follow their instructions for the transfer process. Keep in mind that there may be fees or restrictions associated with the transfer.

Will closing my Stash account affect my credit score?

Closing your Stash account does not directly impact your credit score. Stash is not a credit reporting agency, and your account activity is not reported to credit bureaus.

What happens to my personal information when I close my Stash account?

Stash takes the privacy and security of your personal information seriously. When you close your account, Stash will continue to protect your information in accordance with their privacy policy.

Can I close my Stash account if I still have pending transactions?

Yes, you can close your Stash account even if you have pending transactions. However, it is recommended to wait until all pending transactions are complete before initiating the account closure process.

Where can I find more information or assistance with closing my Stash account?

For more information or assistance with closing your Stash account, you can visit the Stash website or contact their customer support team. They will be able to provide you with the necessary guidance and support.

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Frank Gogol

I’m a firm believer that information is the key to financial freedom. On the Stilt Blog, I write about the complex topics — like finance, immigration, and technology — to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more.

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